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FAQ 2018-02-20T14:31:23+00:00

FAQ’s….

Does the cost include certification?

Yes the cost includes certification and registration where applicable. This will be sent out to the address you gave us during your course.

How soon will I get my certificate?

We aim to get these to you ASAP usually within 14 days of the course end date. And delivered to the address you have supplied.

Theres not an available course on the website.

Don’t worry we are adding on new courses all the time, but why not email us enquiries@roadoneacademy.co.uk with your requirements and we will do our best to accommodate.

How do I find where my course is being held?

When you book your course you can download the joining instructions with all the details. If you didn’t do this at the time of booking don’t worry you can just go back into the booking part of the website. You can also call us on 01782 203172.

Are lunch and refreshments included in the cost of the course?

Tea, coffee and water are supplied, food is available locally or feel free to bring your own.

I need accommodation – where can I stay?

There are many hotels within easy reach of our Macclesfield Training Centre, including a Premier Inn and Travel Lodge.

How do I find you?

Click on the contact tab on the website and it will take you straight to google maps.

What time does my course start and finish?

Please check your joining instructions from the booking page as course timings and durations do vary.

I’ve lost my joining instructions.

Don’t worry just go into the booking section on the website, click on your course name and date and you can download and print again from here.

How long does my certification last for?

They do vary from course to course, but IVR is 5 years, First Aid is 3 years, IMI is 3 years, forklift is 3 years. Your instructor will advise during your course, otherwise you can contact enquiries@Roadoneacademy.co.uk

I’ve booked a course and now cant make it.

You can cancel or amend your booking via the website, however some courses may incur a cancelation fee.

What do I bring with me on the day?

Please bring with you some photo ID and appropriate clothing and PPE.

What if the weather is bad?

Training will go ahead unless we contact you to advise otherwise.

I’m going to be late for a DCPC course, what do I do?

Let the instructor know asap via the contact number on your joining instructions. If it’s a few minutes its not a problem but we must complete the 7 hours required for the course.